Returns & Exchanges

At Chilly's, we want you to love your home essentials; if you are not completely satisfied, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Process and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.