Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the standard shipping time for furniture and decor?

Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes 5-7 business days for standard items and 2-3 weeks for oversized furniture.

Do you offer a warranty on Chilly's home products?

Yes, all Chilly's home products come with a one-year limited warranty covering manufacturing defects in materials and workmanship.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your textiles and fabrics sustainably sourced?

Sustainability is a core value at Chilly's. Over 80% of our home textiles are made from organic cotton or recycled materials, and we work exclusively with certified ethical manufacturers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.